911 Center Staffers Fault Agency Chief ; Say Poor Morale Hurt Performance
The Washington Times › March 08, 2005
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Summary
Call takers and dispatchers at the city's troubled 911 communications center blame the agency's director for the center's morale problems and deteriorating performance.
The Washington Times reported yesterday that the D.C. Fire and Emergency Medical Services Department is investigating a rash of calls in recent weeks during which call takers at the 911 communications center have sent firetrucks and ambulances to the wrong addresses or provided bad information.See the full content of this document
Extract
911 Center Staffers Fault Agency Chief ; Say Poor Morale Hurt Performance
According to copies of affidavits filed with the city's Office of Labor Relations and obtained by The Times, employees say the director of the Office of Unified Communications...
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